Bassetts Group

4.6/5 rating

Outstanding

- based on 3324 all time verified purchases (no recent verified purchases)

About Bassetts Group

The Bassetts Group is a family owned group which has grown to become one of the top 20 dealers in the UK. Based in Wales, they have Citreon, DS, Honda and Nissan dealerships across Swansea, Carmarthen and Bridgend. In addition to their new car sales, they regularly stock approved-used cars from brands such as Audi, Ford, Hyundai, Infiniti, Mercedes-Benz, Peugeot, Renault, Seat, Toyota, Vauxhall and Volkswagen. A range of services other than new and used car sales are available including finance options, part exchange, the Motability Scheme, servicing, MOTS, and accident repair.

Customer satisfaction is at the heart of the business with their mission being to be the best car dealership in town. To maintain high levels of customer service, the company operates a bilingual policy to ensure that there is always someone available who can speak both English and Welsh.

Total Active Verified Purchases:

3324

Total Active Purchases:

3324

Overall
Satisfaction

3,324

Total
Purchases

Outstanding

Very Good

Good

Satisfactory

Unsatisfactory

List
Map

Bassetts Citroen Bridgend

Latest Testimonials

I'd recommend Bassetts Citroen Bridgend because they are always very friendly and accommodating I always get treated with respect

Miss Janet Ashley,

24th May 2019

I am a big fan of the French car manufacturer, Citroen. We are also old customers of Bridgend Bassetts. This is our third car bought from them. The staff provide excellent customer service.

Mrs Celia Denman,

23rd May 2019

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Bassetts Citroen Carmarthen

Latest Testimonials

Bassetts Citroen Carmarthen were helpful because i found them to be extremely polite and helpful, nothing was too much. Great service from a friendly team.

Mrs Sue Jones,

20th May 2019

The staff at Bassetts Citroen Carmarthen were good because you are always in the know regarding your new vehicle. You are explained everything very clearly and efficiently. Emyr from Citreon was friendly and professional the whole way through and made this purchase very easy and convenient for me

Mrs T,

15th May 2019

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Bassetts Citroen Swansea

Latest Testimonials

My experience at Bassetts Citroen Swansea was memorable because friendly staff although somewhat ng our time there were interrupted twice, but didn’t affect out decision to buy

Mrs Janice Haddon,

10th June 2019

The staff at Bassetts Citroen Swansea were excellent and made me feel welcome and especially Rowan who went above and beyond. He went through all the paperwork at my speed and made sure I understood everything. He helped and advised how I changed my number plate over. He guided me through applying for the road tax. In full he is such an asset to the garage and I was so impressed with the friendliness he showed me my husband wants to change his car and I wouldn’t want to deal with anyone else. I hope he sees this and gets some recognition for his professional attitude. Highly recommend Citroen Swansea.

Mrs Susan Tutans,

6th June 2019

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Bassetts Honda Bridgend

Latest Testimonials

I would not recommend Bassetts Honda Bridgend because the car I travelled 400miles for had 4 error lights on the dash that still isn't sorted and I've had the car more than a month I believe this is because they couldn't claim warranty as a dealership/cost of the repair to make car fit for purpose!

Mr Zach MacLeod,

18th June 2019

My experience at Bassetts Honda Bridgend was memorable because of friendly staff especially the sales man Neil, no hard sales,clean environment ,also offered refreshments.

Mr Matthew Hill,

10th May 2019

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Bassetts Honda Swansea

Latest Testimonials

My experience at Bassetts Honda Swansea could have been better because the tinted windows I had paid for had not been done when I collected the car, I phoned the dealership several times over the next few days to speak to the sales manager ( on the advice of the salesman who sold the car, who only worked Friday Saturday and Sunday, and therefore was not able to help ) on each occasion I was told that the sales manager had just nipped out, and he would phone back on his return, he never did. After three days I returned to the dealership and had a refund of the £250 I had paid. I then arranged to have the windows tinted myself, worked out £70 cheaper. To Bassets Honda Swansea, please don't reply thanking me for my feedback and ask me to contact you to resolve this issue, you've had the opportunity to help, and I don't want to waste anymore time trying to contact you.

Mr Peter Jacob,

23rd May 2019

Bassetts Honda Swansea were great because nice salesman Jamie not too pushy,which some sales men are and it does put me off

Mr Trevor Gaffney,

8th May 2019

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Bassetts Nissan Bridgend

Latest Testimonials

I'd suggest Bassetts Nissan Bridgend to a friend because they were friendly and efficient and they gave me a good deal on my previous car.

Mrs Lynda Wilson,

16th April 2019

My experience at Bassetts Nissan Bridgend was memorable because Jo the Sales Manager was excellent, took the time to search for the best vehicles for us and was very friendly. Nothing was too much trouble. Thank you!

Mr Christopher Bartlett,

13th April 2019

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